First International Customer Service Summit

We are proud to announce The First International Customer Service Summit that will be held in Sofia this autumn. Come and join 100+ top managers from the corporate world.

Attendees: CEOs, HRs, Customer Care department directors and managers, trainers, individual guests;

AGENDA:

– Customer service & in-house culture – why bother?

– Organizational structure – is it important?

– Technology in Customer service – where is the human factor?

– Mystery shopper’s program – do we need it?

– Feedback & analyses – do we use it?

– Solution sessions (Q&A)